FAQ

General Knowledge Base

Yes, providing a valid phone number is mandatory to place an order. This helps us contact you for confirmation and ensures smooth delivery.

To avoid delivery delays, please enter your complete address in the following order:

House/Flat No, Plot No, Street Number/Name, Area, and Nearest Landmark.

We do not offer refunds. However, you can apply for an exchange within [7 days] of receiving your order.

To apply for an exchange, you must provide:

Your Order Number

The Phone Number used at the time of purchase

No. Please do not accept the parcel if it appears opened or tampered with. Once accepted, such cases will not be eligible for exchange.

Yes, we deliver nationwide. Delivery times may vary depending on your location.

Orders are usually delivered within 3–5 working days in major cities and 5–7 working days in remote areas.

Yes, a standard delivery fee of PKR 250 applies. Free delivery may be available on promotional offers or minimum order amounts.

We currently offer Cash on Delivery (COD). If online payments are enabled later, you can update this section

We currently offer Cash on Delivery (COD). If online payments are enabled later, you can update this section

Once your order is shipped, you will receive an SMS/WhatsApp/email with the tracking details. You can use this link to track your parcel until it reaches you.

If you miss your delivery, our courier partner will attempt delivery again. You can also contact customer support to reschedule.

Orders can only be canceled within 12 hours of placing them. Once shipped, cancellation is not possible.

If you receive a wrong or damaged product, please contact us immediately with pictures and your order number. We will arrange an exchange.

Yes, if the size or color is available in stock, you can request an exchange within the allowed time period.

Exchanges usually take 5–7 working days after we receive and verify the returned item.

Discounted or Sale items are unable to be exchanged.

Currently, we only deliver within Pakistan. International shipping may be added in the future.